SiriusXM to Pay $3.8 Million for Deceiving Customers

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Things haven’t been going so well for SiriusXM in court.

The company has just agreed to a settlement of $3.8 million with attorney generals in 46 states.

SiriusXM was accused of making it difficult for customers to cancel subscriptions, automatic renewing of subscriptions without customer consent, charging extra fees, surprising customers with higher rates, and failure to provide timely refunds.

SiriusXM has also agreed to:

  • Clearly and conspicuously disclose all terms and conditions at the point of sale, such as billing frequency, term length, automatic renewal date and cancellation policy.
  • Make no misrepresentations about the available plans in advertisements.
  • Provide advance notice via mail or email about upcoming automatic renewals for plans lasting longer than six months.
  • Revise the cancellation procedures to make it easier for consumers to cancel.
  • Prohibit incentive compensation for customer service representatives based solely on retaining current customers who attempt to cancel.

Sirius says they’re pleased with the settlement, and that it will have “no material financial effect on the company“.

Customers who want to request a refund through this settlement can do so here.

 

Nina Ulloa covers breaking news, tech, and more. Follow her on Twitter: @nine_u

3 Responses

  1. Willis

    When is DirecTV going to pay me for having to deal with their crappy services.

    Reply
  2. Josh

    So how does paying the attorney general office help the customers who were jerked around?

    The link seems like it only will help customers who are still facing issues but the settlement money doesn’t seem to be going to the people who have suffered.

    Unless of course we’re saying due to their suffering they stopped paying taxes. Which is why Sirius has to now reimburse the State for their loss.

    Reply

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