ReverbNation Users: Your Account May Have Been Compromised

reverbnation

ReverbNation has just sent the following email to their customers, informing them of a breach of data.  The incident happened in January 2014 and law enforcement has only recently informed them of the incident.

The suspect has already been charged, though some clean-up may be necessary.

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Only some accounts were compromised though it makes sense to take precautions and update passwords accordingly.  ReverbNation is the largest digital distributor, so undoubtedly some notable artist accounts were touched.

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Important Security Notice About Your Password

ReverbNation was recently contacted by law enforcement and alerted that an individual had illegally sought to gain unauthorized access to some of our customer’s user data. In January 2014, an individual, who has since been identified and charged, illegally accessed a ReverbNation vendor’s computer systems and ultimately gained unauthorized access to user information contained in a backup of our database.

No credit card data of any kind was accessed. ReverbNation never retains your credit or debit card information in our database, so that information was not exposed.ReverbNation takes data security very seriously and we have taken steps to further secure our system against any such breach.

While no credit card data was accessed, some user information included in the database such as e-mail addresses and encrypted passwords, and possibly other user information users provided to us, such as names, addresses, phone numbers, and/or dates of birth may have been accessed.

Although your password was encrypted it is possible for a person with enough computing power to guess an encrypted password by testing particularly weak or obvious passwords. As a precaution, we strongly encourage you to change your ReverbNation password, as described below. You should also change your password on any other accounts or websites which share your previous ReverbNation password. For additional help with password security, we also recommend password management tools like 1Password and LastPass.

How to Change Your ReverbNation Password

  1. Log in to www.reverbnation.com.
  2. From your Dashboard, click on your profile image in the top right of the screen.
  3. Select “Account.”
  4. Select “Change Password” in the top right of the screen.
  5. Enter the requested information, and click “Proceed.”
  6. You should immediately receive a ReverbNation email notifying you of the password change.

For your own security, please remember to not provide personal information in response to any electronic communications regarding security breach. We also have included additional information about how to protect your privacy here.

Thank you for your attention and we appreciate your assistance in securing your personal information. If you have any further questions, please contact us via e-mail us at [email protected]

We apologize for the inconvenience. We thank you for being part of the ReverbNation community, and we appreciate the continued opportunity to serve you.

Respectfully,

Michael Doernberg

Chief Executive Officer

ReverbNation

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Image: whatleydude, CC by 2.0.

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6 Responses

  1. Willis

    Attention Reverbnation users – your life as an artist has been compromised simply by using the site.

    Reply
    • frank990

      My daughters was… I find this email to be an indictment of Reverb. Really? Jan 2014 and you send an email to your customer’s on Sept 4 2015….

      Reply
    • frank990

      They have been able to gain passwords to linked social media accounts. Its not just the reverb account.

      Reply
  2. [email protected]

    Reading is FUN-DA-MENTAL:

    “The incident happened in January 2014 and law enforcement has only recently informed them of the incident.”

    Before bitching about stories, get your reading straight.

    Reply
  3. Lee Walker

    I can no log onto Reverbnation. due to the websites security certificate. I have been a member for several years now

    Reply

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