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40% of Live Nation Seats Go Unsold...

Monday, December 19, 2011
by  paul

Can data really solve this mess? The 40 percent figure was first revealed by Live Nation CEO Michael Rapino last year, in the chambers of Congress of all places.  And now, it's part of a freshly-published research report that focuses on a pressing cheap seats problem.  Because it's not that Live Nation doesn't want to fill every seat in every house, they just don't know how.  

This is a discussion that involves all sorts of possible remedies and sticky issues, including variable pricing, Groupon, aftermarket scalping, and distressed disposable incomes.  And the core question is less about whether these seats can be filled, but whether they can be filled profitably.

Enter PRS for Music, which plunged headfirst into the Groupon idea with an econ-heavy analysis.  Back in May, Live Nation unveiled GrouponLive, which is exactly what it sounds like.  But case studies involving bombing shows by Britney Spears and Bon Jovi seem to raise more questions than answers, while introducing a serious downside.  

Here's the riddle: Groupon can definitely fill seats, but they can also generate a culture of bottom-scraping fans.  "Concertgoers may well expect further last minute discounts to appear next time around," the researchers stated.  "While this might work with clothing stores and beauty spas, it does not sit easily with the intimate relationship of a band and their own fans."

 

Related: "Live Nation: The Average Fan Goes to Just 1.5 Shows a Year"

 

But wait: Rapino also noted that the average concertgoer drops $12-14 on marked-up hot dogs and beer.  So, getting them into the door sounds like a good idea, except that bargain-hunters may be a totally different breed.  "Discounting tickets might mean more ancillary spending on items as consumers shift their budget around," the report continues.  "However, as is often claimed, discount sites attract coupon-cutters who rarely spend more than the minimum required to participate in the offer."

Others simply hate Groupon for its cheapening side-effects, which may be long-term.  "People would come to expect it year on year and it would damage the viability of the festival in the long-term," Festival Republic organizer Melvin Benn told BBC Radio. 

And this just might be a bad solution for bad promotion.  "Groupon only makes sense when your show stiffs and you're staring down the barrel of a gun," one promoter told the PRS authors.  "As a promoter, if you're doing your job properly, you should never find yourself  staring down the barrel of a gun."  

Pictured: inflatable crowd-fillers from Crowd In a Box.



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