If a headliner misses a festival date, there are still dozens of other artists to check out. But what happens if it’s the main attraction? That’s what happened with with Janelle Monae, who announced her cancellation to a crowd on May 17th at the Forum in Melbourne, Australia, just moments before being scheduled to appear.
Of course, sh*t happens: Monae had an illness, and was put under hospital supervision. And, technically this was a shared bill.
But a make-good date was not arranged, and after roughly ten days, Live Nation has informed attendees that they will only be offered a 50% refund.
Ticketmaster transaction fees would also be refunded. “Live Nation can confirm that patrons [for the Forum show] will receive a refund of 50% of the face value price paid per ticket,” the company told Australia-based music.com.au. “100% of any transaction or handling fee applied by Ticketmaster.”