If the Artist Doesn’t Play, Should You Pay?

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If a headliner misses a festival date, there are still dozens of other artists to check out.  But what happens if it’s the main attraction?  That’s what happened with with Janelle Monae, who announced her cancellation to a crowd on May 17th at the Forum in Melbourne, Australia, just moments before being scheduled to appear.

Of course, sh*t happens: Monae had an illness, and was put under hospital supervision.  And, technically this was a shared bill.

But a make-good date was not arranged, and after roughly ten days, Live Nation has informed attendees that they will only be offered a 50% refund.

Ticketmaster transaction fees would also be refunded.  “Live Nation can confirm that patrons [for the Forum show] will receive a refund of 50% of the face value price paid per ticket,” the company told Australia-based music.com.au.  “100% of any transaction or handling fee applied by Ticketmaster.”

11 Responses

  1. john

    people who enjoy such vapid corporate rubbish deserve such outcomes.

    • GGG

      If you’re calling Janelle Monae vapid corporate rubbish, you should probably actually listen to Janelle Monae first….

        • duder

          im pretty sure he was referring to livenation and the monopolization of live music at the expense of mom and pop festivals and shows.

  2. um

    often those last minute ‘illnesses’ are because the promoter doesn’t have the last 50% of cash to hand to the performer due to poor ticket sales or lack of funds due to poor cost planning. (i saw this happen in person, where bands had to decide whether to play cuz they were already there / didn’t want fan backlash / etc.)

    of course sometimes it’s also they had problem with their visa (can’t get across border) sometimes it personal problems (drugs) … sometimes it is exhaustion/illness… but often, it’s not being paid.

    i’m sure fine print on the ticket indemnifies full refund.

  3. Willis

    If you don’t get a full concert, you should get a refund.

    • C. Davis

      So if a restaurant runs out of dessert at a buffet, you shouldn’t have to pay for any of the meal?

      • J.M. Smig

        There’s a difference between the dessert and the main entree.

  4. Waits

    “The large print giveth, and the small print taketh away”

  5. CDan

    The real questions are hidden from this conversation and exist in the artist cancelation clauses that the artist agreed to in the signed contract. These are standard and protect the promoter … that may be the reason for the 50% … and it’s pretty large print along with the radius clause and a ton of other standard clauses.