Sirius XM Sued Over ‘Bait and Switch’ Advertising Methods — With a Class Action Lawsuit Possible

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Sirius XM Radio is in trouble over alleged ‘bait-and-switch’ rates that don’t actually exist.

A state court complaint filed by Jeffrey Parrella claims that Sirius XM offered three years of service for $99.  The mailing may have been too good to be true.  A customer service representative who took Parella’s call said she could only provide one year for $60.

That was the wrong answer: the freshly-filed lawsuit says Sirius XM violated state laws against consumer fraud.

In the complaint, Parrella alleges he made multiple unsuccessful attempts to redeem the offer received in the mail. He couldn’t sign up on Sirius XM’s website at the advertised rate, nor could he seal the deal on the phone.

Parrella received the offer in the mail in December of 2017 after deactivating his account. The proposal included a letter signed by Sirius CEO James E. Meyer.  The ad in question touted Sirius’ “biggest, best offer EVER” with the three year, $99 bargain.  The wording on the Sirius ad described the offer as 82% off the standard rate of $15.99/month.

Parrella is seeking to represent a class of New Jersey consumers who may have been offered a similar package.  The offer was sent to at least 169,000 people according to Sirius VP of Marketing Operations James Dunn.

Parrella says the customer service representative he contacted told him the system would not allow the offer.  The only offer available to him was the one-year, $60 deal.  Parrella told the customer service rep he would only accept the offer of the advertised terms.  However, Sirius XM charged his credit card for the one-year offer he was quoted.

Representatives for both parties have been contacted, but neither has returned a request for comment. Parrella is represented by Bharati O. Sharma of the Wolf Law Firm. Michael James Gesualdo of Robinson Miller represents Sirius XM.

4 Responses

  1. Candace

    They wouldnt let me cancel my subscription, I said I couldnt afford it please cancel. Then I was told I could get 3 months for one payment of 23$ but ended up charging me 38 which I had said I couldnt afford and I kept saying I want to cancel until I finally gave up because the guy wasnt listening. Now my bill is going to collections.

  2. Gareth

    Same here, 3 year trial offered on travel with purchase of a brand new car, when I tried to activate I was told i had to pay for service instead. Lied about the trial.

  3. David

    I got the subscription for three years for $128.60 on 9/3/2019, and then on 9/21/2019, we received an email stating that the account had been canceled. When I called about the cancelation, I was told it had been canceled due to medical reasons. I asked who had canceled the account they did not have a name? I did not call to cancel the account. SiriusXM would not reinstate the account but would renew for one year for the same amount. Classic Bait and Switch.

  4. Natalie

    I was told that I had a free 1 year trial at a mazda dealership. In attempting to redeem, Sirius XM stated I must pay. I denied the offer. I received a ton of callex mailings. I finally accepted a 1 year at $99. At the end of the year, They auto enrolled me at $24.98 per month for 6 months then increased another $2. I did not receive any noticed of an increase by email or phone. I moved and also did not receive any mailed notices.

    Upon calling to cancel I was told to call back during the week to speak to a manager. You can sign up anytime but csn only cancel During the week. Very frustrating