If TikTok keeps crashing on your smartphone, try these fixes for both iOS and Android devices.
TikTok crashes are terrible, especially if you’ve got an active following. We’ll help you diagnose any problems with the app and teach you how to fix these issues. Stop dealing with a slow and laggy TikTok app, too. Many of these fixes help resolve those issues.
1 – Restart Your Device
Sometimes files in the app cache can become corrupted. Restarting the device deletes the temporary cache, which may resolve TikTok crashes you are experiencing. Hold down the power button on your smartphone or tablet and press ‘Shut Down’ to get started.
2 – Check Your WiFi Connection
TikTok is a video platform and requires a pretty good connection to the internet to prevent problems. TikTok videos and posts won’t load without an internet connection.
Check your WiFi signal on your device to see if your connection is weak or not. Find a stronger signal if you’re connected to a weak WiFi signal. If your WiFi signal at home doesn’t cover your whole house, you may need to consider a mesh router upgrade.
3 – Check For TikTok App Updates
Sometimes TikTok issues multiple updates in a day. You need the most recent version of TikTok for videos and posts to load correctly. Head to the Google Play Store or the App Store to check for any updates. If you have a TikTok update waiting to install, install it and then see if the TikTok app keeps crashing.
4 – Check TikTok Server Status
Have you checked your WiFi and restarted your smartphone and you’re still experiencing TikTok crashes? Check to see whether the app’s servers are experiencing trouble. TikTok has a status page that alerts to any issues. You can also check the official TikTok Twitter account, which shares when the service is experiencing outages.
5 – Clear Your Cache
Sometimes you need to clear the whole app cache to prevent TikTok crashes. You can delete stored data on your phone and reinstall the app. It will not delete your account, but you will have to sign-in again.
How to clear TikTok cache on iOS
- Launch the ‘Settings‘ app on your iPhone or iPad.
- Tap on the ‘General‘ tab.
- Tap the ‘iPhone Storage‘ tab.
- Scroll down to find ‘TikTok‘ and tap it.
- Tap ‘Delete App,’ then confirm.
- Go to the App Store and re-download TikTok.
How to clear TikTok cache on Android
- Launch the ‘Settings‘ app on your smartphone.
- Tap the ‘Storage‘ heading.
- Tap ‘Other Apps’ to see a full list of installed apps.
- Find the ‘TikTok‘ app and tap on it.
- Tap the ‘Clear Cache‘ button.
6 – Uninstall TikTok and Reinstall
If the app still isn’t working after you’ve reset the cache, you may need to reinstall it. If none of the above solutions have worked, delete the TikTok app. Then re-download it from the App Store and try again. Sometimes things can go wrong, and an app requires a reinstall – especially on older devices.
Hold down the app’s icon and select ‘uninstall’ from the small pop-up menu that appears.
7 – Wait For A New Version if TikTok Keeps Crashing
If your phone has auto-update turned on, sometimes bad updates happen. If you’re experiencing TikTok crashes and nothing you’ve tried fixes it – you may just have to wait. Sometimes TikTok does userbase tests on small segments of its userbase.
If any bugs are discovered, it only affects that small segment instead of the whole TikTok community. Unfortunately, these beta bugs sometimes result in TikTok crashes and other errors.