Amazon Music Keeps Crashing? These Quick Fixes Usually Work

Amazon Music Keeps Crashing

Photo Credit: Amazon

If Amazon Music keeps crashing on your smartphone, there are a few quick fixes to try.

Amazon Music has a great selection of tunes, but the app isn’t the most stable on Android devices. That’s especially true if you’re listening on an older (4+ years) smartphone. If you run through this troubleshooting guide and still have Amazon Music crashes on the phone – it may be time to upgrade.

Amazon Music Keeps Crashing – Android

There are several things you can do to diagnose Amazon Music crashing on Android. But the first thing you should try is restarting your device. Sometimes a simple reboot can resolve most issues.

While waiting for your phone to reboot, check the official Amazon Music status page. If the service itself is experiencing issues, Amazon will tweet about it to let its users know when the issue will be resolved.

How to Clear Cache in Amazon Music on Android

Clearing the app cache is a great way to refresh the app on your smartphone. It clears large downloaded files and may resolve any issues you’re having connecting to Amazon’s servers. Here’s how to clear the Amazon Prime Music cache on Android.

  1. Tap and hold the Amazon Music app icon.
  2. Press ‘App Settings‘ to see the settings page.
  3. Find the ‘Clear Cache‘ button and press it.
  4. Restart the app and sign in.

This usually fixes any crashing issues you may have. But if it doesn’t, the next thing to try is deleting the app and starting fresh.

How to Uninstall Amazon Music on Android

  1. Tap and hold the Amazon Music app icon.
  2. Press ‘Uninstall‘ and confirm you want to delete it.
  3. Open the Google Play Store.
  4. Search Amazon Music and re-install the app.
  5. Sign in and verify the crashing has stopped.

If you’ve tried everything here and Amazon Music keeps crashing, you may have to wait for an update. Sometimes apps are updated, and they have issues on certain types of smartphones.

As soon as Amazon developers are aware of the issue, they issue a fix in the form of a new app update. Keep checking for updates to resolve the crashing issue.

Amazon Music Keeps Crashing – iOS

There are several things you can do to diagnose Amazon Music crashing on iOS. But the first thing you should try is restarting your device. Sometimes a simple reboot can resolve most issues.

While waiting for your phone to reboot, check the official Amazon Music status page. If the service itself is experiencing issues, Amazon will tweet about it to let its users know when the issue will be resolved.

How to Clear Amazon Music Cache on iOS

  1. Tap the ‘Settings‘ app to open it.
  2. Scroll until you see Amazon Music in the list.
  3. Tap Amazon Music and search for ‘Clear Cache.’
  4. Tap the toggle to clear the app cache.

This should clear up most crashing issues for Amazon Music on iOS. If it doesn’t, you can try uninstalling and re-installing the app. Here’s how to do that.

How to Uninstall Amazon Music on iOS

  1. Tap on the ‘Amazon Music‘ icon and hold.
  2. Select ‘Delete‘ and then confirm.
  3. Open the ‘App Store‘ and search ‘Amazon Music.’
  4. Tap ‘Install‘ then open the app and sign-in.

This is the limit of things you can do to diagnose crashing on iOS. If none of these steps worked, you may need to wait for an update. Sometimes a bad app update can cause app crashes until they are fixed.

Amazon Music Keeps Lagging – How Do I Fix It?

If Amazon Music keeps lagging when you’re trying to listen to it, you may have a bad connection. If your connection to a cellular tower is poor, it can cause buffering and poor playback.

In this case, offline playback is better to prevent lagging and buffering. Amazon Prime Music allows users to download their favorite playlists, albums, and songs for offline listening.