Apple Confirms iPhone 12 “Sound Issues,” Offers Free Repairs for Eligible Devices

  • Save

  • Save
The iPhone 12 Pro in various colors. Photo Credit: Daniel Romero

Apple has officially confirmed that some iPhone 12 and iPhone 12 Pro devices are experiencing “sound issues,” in addition to outlining plans to provide free repair services to eligible customers.

Cupertino-headquartered Apple just recently acknowledged that audio problems are affecting “a very small percentage” of iPhone 12 and Pro units, with the impacted phones having been manufactured between October of 2020 and April of 2021. Higher-ups attributed the malfunction to “a component that might fail on the receiver module” and indicated that Apple or an authorized repair company “will service eligible devices, free of charge.”

“If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service,” Apple’s message continues. “The program covers affected iPhone 12 or iPhone 12 Pro devices for 2 years after the first retail sale of the unit,” though the iPhone 12 Mini and the iPhone 12 Pro Max “are not part of this program,” the text emphasizes.

Tech professionals will examine each received iPhone 12 “prior to any service to verify that it is eligible for this program,” and cracked screens or other “damage which impairs the ability to complete the repair…will need to be resolved prior to the service,” the text states. “In some cases, there may be a cost associated with the additional repair,” and the overarching no-audio repair program “doesn’t extend the standard warranty coverage.”

While some Apple customers have taken to social media to voice their support and appreciation for the iPhone 12 audio-issue fix, more than a few other observers are weighing in on the upgrades that the upcoming iPhone 13 is reportedly set to boast.

Perhaps the most noteworthy of these upgrades is “low earth orbit (LEO) satellite communication connectivity,” which MacRumors reported the iPhone 13 could feature, citing an investor note penned by “reliable analyst Ming-Chi Kuo.” If the iPhone 13 does in fact include the rumored capability, users would be able “to make calls and send messages without the need for a 4G or 5G cellular connection,” per MacRumors once again.

Multiple analysts expect Apple execs to unveil the launch of the iPhone 13 (as well as the Apple Watch Series 7 and potentially the AirPods 3) at an event in mid-September – though the company hasn’t yet specified when the virtual happening will take place.

Separately, a $100 million class-action settlement between Apple and iOS developers late last week brought significant changes to the App Store’s rules, and lawmakers earlier this month targeted the App Store (and Google’s Play Store) with the bipartisan Open App Markets Act.

3 Responses

  1. Geoff S

    Free repair service? How frigging generous, they sell a faulty product and out of their generosity they will fix it for nix. Maybe media such as yourself need to be a bit heavier on these companies instead of sucking up to them.

  2. Tim Rice

    This will be expanded to other iphone 12 models…you watch. Just the tip of the iceberg.

  3. Tim Crook

    That noise you hear are all the children and chinese prison labor screaming to get out of the Apple sweatshop.