Why is Audible Not Working? – Try These Troubleshooting Tips

why is audible not working
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why is audible not working
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Photo Credit: Distingué CiDDiQi

Do you love listening to audiobooks on Audible but hate when the app isn’t working? Here’s a quick checklist of tried and true steps to fix it.

You’ve probably heard of Audible if you’re even passingly familiar with audiobooks. Listening to books can be a great way to multitask and still get some reading done for which you might not otherwise have the time. Many people already have an Amazon account, so getting into audiobooks through Audible is a natural transition, especially for listening on the go.

But what do you do if you look forward to listening to Audible on your daily commute or another part of your routine, and the app isn’t working? If you’re running into issues with Audible not working, keep reading for the best and quickest solutions we’ve found to get it working again.

Why is Audible Not Working?

Any app that streams content can run into issues working correctly if your device is in airplane mode or your WiFi or data connection isn’t working. But when you’re listening to an audiobook, it’s typically a file your device downloaded beforehand. WiFi or mobile data should only be a problem if you’re having trouble downloading your books. 

Sometimes closing and relaunching the app will fix most issues, but if it doesn’t, the next step should be to restart your device — especially if it’s been a while since you’ve done so.

How to Restart Most Android & iOS Devices

  1. Hold down the power button on your device.
  2. Tap the restart button on the screen when it appears.
  3. Confirm and wait for your device to restart.
  4. Open Audible and confirm that it’s working.

Clearing Audible’s Cache

If restarting things doesn’t solve the issue, your next step should be to clear the app’s cache. Clearing an app’s cache is a great way to refresh it without reinstalling it on your device, removing files the app has downloaded to save time. It can also be a great way to fix any issues you might have with an app.

  1. Tap and hold the Settings app icon.
  2. Select Apps and find Audible.
  3. Choose Storage and Clear Cache.
  4. Restart the app and sign back in.

Reinstall Audible

If you’ve tried everything above and Audible still isn’t working, try uninstalling the app and reinstalling it. Occasionally, an app’s files can become corrupted during an update, so a fresh install will fix most issues with an app that aren’t related to connectivity.

  1. Open the App Store or Play Store and search for Audible.
  2. Select Audible and Uninstall under the available options.
  3. Confirm and then click Install to reinstall it.
  4. Sign back in and confirm that Audible is working.

If you’ve tried everything here and you’re still having issues with Audible not working, you may need to wait for an update from the app developers. Sometimes updates to an app can have issues on specific devices until developers release a fix.