Organizers of Farm Aid 2023 slammed Ticketmaster on Twitter for its buggy ticketing process.
The September event takes place in Indiana, with general ticket sales happening this weekend. But numerous fans took to social media to complain about the checkout process, prompting organizers to call out Ticketmaster on social media.
“Today’s on-sale for Farm Aid 2023 was a disappointment to many frustrated fans trying to purchase tickets and to Farm Aid who wanted the process to go smoothly,” the statement begins. “Based on the excitement around our announcement, we knew there was a great demand for tickets.”
Farm Aid 2023 has a stacked line-up that includes Neil Young, John Mellencamp, Willie Nelson, Dave Matthews, Allison Russell, and many others. The live event raises funds in support of family farming operations in the state and has helped raise more than $60 million since its launch in 1985.
Customers trying to purchase tickets to the live event reported long queues, glitches, and issues checking out due to numerous errors. “I wanted to go to Farm Aid but thanks to the dumpster fire that is Live Nation and Ticketmaster I was unable to select seats multiple times due to an error. Then I got kicked out back to the 2K+ queue after too many attempts. Waited over an hour for nothing,” one comment reads.
“Hey Farm Aid, how about having next year’s show at a farm or green space to avoid having to use a monopoly’s facility and ticketing system,” another comment suggests. “Just think about how many farmers you could help with the service fees alone.”
“Can’t even make a platform that can’t go a month without having issues, but don’t worry, their CEO just got a $140 million deal to stay in place. Michael Rapino, great job bud, earn that money,” reads another sarcastic comment referencing Michael Rapino’s outsized pay package.