Lemon8 is the new kid on the social media block — the latest app from ByteDance designed to appeal to users of Instagram and Pinterest looking to find “beautiful, authentic, and diverse” content.
You’re not alone if you’re eager to get into the newest app from TikTok’s parent company to reach the Western world. While the Chinese version of Lemon8 has been around for a while, only recently has it come to the U.S., where the TikTok community is eager to dig into an app describing itself as a mixture of Instagram and Pinterest.
Designed to appeal to a “youthful community” looking for “beautiful, authentic, and diverse” content, Lemon8 is cute and aesthetically pleasing.
But it doesn’t matter how nice an app is to look at if it keeps crashing. Please read on for solutions to the most common problems encountered with the Lemon8 app.
Why does Lemon8 Keep Crashing?
Connection issues are the most common for any service requiring an internet connection to stream or view content. That applies to apps like Lemon8 or TikTok that connect to the internet to populate your feed. Ensure your phone or tablet isn’t in airplane mode and that your WiFi or data connection is solid.
If you’re accessing Lemon8 through a web browser, your next step should be to refresh the page using your browser’s Reload button. Try relaunching your browser or accessing Lemon8 on a different browser to see if the problem persists. Like Instagram, Lemon8 can be used on a web browser, but the platform is designed for a mobile device, so your mileage may vary with browser functionality.
Often, closing and relaunching Lemon8 will fix the issue. If it doesn’t, the next step should be to restart your device, especially if you last did so a while ago. A simple restart often fixes most problems not solved with an app relaunch.
How to Restart Most Android & iOS Devices
- Hold down the power button on your device.
- Tap the restart button on the screen when it appears.
- Confirm and wait for your device to restart.
- Open Lemon8 and confirm that it’s working.
Clearing Lemon8’s Cache
If restarting things doesn’t solve the issue, clearing the app’s cache should be the next step. Clearing an app’s cache is a great way to refresh it without reinstalling it on your device. It removes files the app has downloaded to save time and might resolve any problems you’re having.
- Tap and hold the Settings app icon.
- Select Apps and find Lemon8.
- Choose Storage and Clear Cache.
- Restart the app and sign back in.
If the app still isn’t working, try uninstalling it and giving it a fresh installation. Sometimes files can get corrupted during an update — a fresh install will fix it if clearing the cache hasn’t done so.
- Open the Play Store or App Store and search for Lemon8.
- Select Lemon8 and then tap Uninstall under the available options.
- Confirm you want to uninstall it, and then click Install to reinstall it.
- Sign back in and confirm that Lemon8 is working.
If you’ve tried all the steps outlined above and Lemon8 still needs to be fixed, you might need to wait for an update for your device. Try using Lemon8 on another device to determine if the problem is device-specific. Please let us know if you have a problem or solution we still need to cover.