Is Lemon8 not working as it should? As the latest content-sharing platform to make its way from China, Lemon8 is ByteDance’s answer to Instagram. But what do you do when Lemon8 isn’t working correctly?
The latest social media platform from TikTok’s parent company ByteDance, Lemon8 wants to be a combination of Instagram and Pinterest with a variety of photo-oriented content for every aesthetic taste.
Most of the issues you might encounter with Lemon8 not working will likely relate to connection-related problems, but if you’re also noticing issues like your latest carousel post not getting any views, keep reading for the best solution.
If Lemon8 isn’t working, here are a few things to check to get it back up and running as quickly as possible.
Why is Lemon8 Not Working?
Whether you access Lemon8 on a web browser, mobile phone, or tablet, it needs an internet connection to work properly. Any app that connects to the internet can run into issues working correctly if your device is in airplane mode or your WiFi or data connection isn’t working. Checking that your connection is strong is a good first step in determining whether the issue is specific to Lemon8 not working or the internet overall.
Restart Your Device
Closing and relaunching the app should be your next step if you’re on a tablet or mobile device. If that doesn’t fix the problem, try restarting your device, especially if it’s been a while since you’ve done so.
To restart most Android and iOS devices:
- Hold down the power button on your device.
- Tap the restart button on the screen when it appears.
- Confirm and wait for your device to restart.
- Open Lemon8 and confirm that it’s working.
Clearing Lemon8’s Cache
If restarting everything doesn’t solve the issue, your next step should be to clear the app’s cache. In the same way that cleaning your desk is a great way to clear your mind so you can work more efficiently, clearing an app’s cache gets rid of old files downloaded while in use to save time, helping it to run better. It can also be a great way to fix many issues that cause it not to work correctly.
Here’s how to clear an app’s cache:
- Tap and hold the Settings app icon.
- Select Apps and find Lemon8.
- Choose Storage and Clear Cache.
- Restart the app and sign back in.
Please be aware that you must sign back into Lemon8 after clearing your cache if you were signed in before.
If you’ve tried everything above and the Lemon8 app still isn’t working, uninstalling and reinstalling the app should be your next move. Occasionally, an app’s files can become corrupted over time or during an update, so a fresh install will fix most issues with an app that aren’t related to connectivity.
Here’s how to reinstall Lemon8:
- Open the App Store or Play Store and search for Lemon8.
- Select Lemon8 and Uninstall under the available options.
- Confirm and then click Install to reinstall it.
- Sign back in and confirm that Lemon8 is working.
If that doesn’t work, you may need to wait for an update to the app. Sometimes updates to an app can create problems on specific devices until developers release a fix — especially with older devices that are no longer supported.
Why Can No One But Me See My Post?
The most common issue with Lemon8 not working that isn’t connection-related is that your posts appear only viewable to you — even if you’ve set them to be visible to the public.
While some users have reported that deleting the post and creating it again might solve the issue, the root cause is likely Lemon8’s content moderation system.
Sometimes when you create a post, it is placed in a queue to be moderated by Lemon8’s system (or team) before it goes public — but Lemon8 could be more intuitive and clear about this concept. Chalk that up to the Western version of the app being extraordinarily new or a shortcoming in the system to be addressed later.
It seems random which posts are affected by this, as often a post will appear public immediately. As with many content moderation guidelines, the nature of the post also plays a factor.